Business Support Center
BRIEF:
Client is a global pharmaceutical company. Its employees could not focus on core functions because administrative work was eating up into their time.
NEEDS:
1. Surge of work
2. Workforce issues
3. Urgency
4. Transition to a new reporting system
ACTIONS:
- Built a centralized Business Support Center
- Assigned a Team Leader
- Aligned SOW
- Aligned & agreed on the Service Level Agreement/performance scorecard
- Communication to stakeholder - ORIENTATION
- Deployed a transition team competent in online systems
RESULTS:
1. Achieved transition to systems
2. Timely processing of admin work
3. Allowed employees to focus on core functions
